AutoSock Delivery and Returns
UK mainland only. If you are ordering outside of the UK please contact us for delivery costs.
We despatch AutoSock with either an express courier or by Royal Mail Tracked. You get to choose which you think will be better for you, bearing in mind your knowledge of the weather conditions in your area and whether you think your post is reliable.
Royal Mail Tracked - £3.95 or Royal Mail Express Tracked - £4.95: These are popular and reliable options, especially if you are blessed with an efficient postal service in your local area. Please note that we cannot guarantee a specific deadline for Tracked deliveries, but customers usually receive their goods between 1 and 3 days, depending on which service they choose. Royal Mail will also make deliveries on Saturdays – something worth noting if you are placing your order on Thursday or Friday. Couriers do not deliver on Saturdays. You can now leave delivery instructions for Tracked, therefore your postman can leave your AutoSock “in the porch” or “with a neighbour” - preferably not “in the wheelie bin”!.
Express Courier - £5.95: 1 to 2 days, usually Next Working Day. We have selected the best courier companies on the market for winter deliveries. Many couriers refuse to deliver when there is snow on the road - not an ideal scenario for our AutoSock business! The couriers we'll use gave us a fantastic service in recent winters and made deliveries when their rivals were refusing to leave their depots. Courier deliveries also have the possibility of special delivery instructions, including goods left without a signature. Please note that there are no courier deliveries on Saturdays or Sundays.
Order cut-off time - Orders for Next Working Day delivery must be placed before 4pm. Next Working Day orders placed after 4pm will usually be despatched on the next working day, which means that Next Working Day orders placed after 4pm on Friday, or over the weekend, won’t be despatched until Monday.
If you decide to cancel your order - then you must contact us in writing within seven working days of receiving the order to request a Returns Form and Returns Number. Please note we can only refund the cost of the goods if they are unused with all the original packaging intact. The seal must not be broken on the AutoSock packaging and the goods must be unused.
If we find that the goods are not in a re saleable condition then a full refund can not be given. We will not accept any returned AutoSock for reasons of wear and tear. Please refer to Driving with AutoSock. We don’t give refunds for the return carriage cost
If you purchase a product from us which is found to be faulty, please phone or e-mail and we will attend to the problem without delay. Problems with products that have been sold by us and are under guarantee should be referred to us in the first instance. We keep paper copies of invoices for at least five years so can supply proof of purchase if required for guarantee claims.
Delivery Delays Due To Snow
Even if your area is free of snow, it's quite possible that the recent snow will cause delivery delays. The UK courier system relies on various sorting points, often in the Midlands, and some parts of the Midlands have had heavy snow.
This is an obvious point to make, but if you can't get out because of heavy snow, it is of course highly likely that the couriers won't be able to get to you! We know from experience which couriers are most reliable in snow, and are using them, but there are many things which are entirely beyond our control